You may not know this, but my freeform crochet line, Classy Broad, was actually started many, many years ago. And starting in about 2003 I owned the domain classybroad.com, but then I let the registration expire a few years ago because I was too busy being a mom and full-time multi-tasker and personality juggler at my day job to really do any crocheting at all. And I had officially ended my business, anyway, so who needed a dead domain for a business that no longer existed?
But then last year when I started creating again and resurrected Classy Broad, I thought I would see if the domain was still available. Alas, it was not. Worse yet, it redirects to…ready for this? A blog for really rich people who travel with their kids. I shit you not. I won’t link to it. You can just type it in yourself. classybroad.com
So I contacted the site owner and nicely asked her if, since classybroad.com redirects to something else entirely anyway, she would consider selling the domain name, or maybe letting it expire?
And, not surprisingly, she never responded. Must be too busy wrangling nannies and her three-year-old’s iPad to respond to an e-mail. Whatever, who am I, anyway? I’m a complete stranger e-mailing her out of the blue, and worse yet, my child does not have his own iPad. Quelle horreur!
Fast forward to the past couple of months, when I started up my Kickstarter project. I contacted a couple of indie crochet/crafting blogs to see if they might be interested in taking a look at my Kickstarter project. No reply. Not even a “sorry, we aren’t interested” or a “go fuck yourself, you attention whore.”
But you know, whatever. Again, who am I? I’m some crazy person who makes stuff that no one but weirdos like myself would wear AND I’m sending unsolicited e-mail propaganda. I can see why they didn’t respond. Fair enough.
And then this happened: after my Kickstarter project was funded I began seeking out suppliers for all the yarn I needed to fulfill the rewards I’d promised everyone. I found a couple of woolen mill type places that, according to their websites, can produce yarn in a number of different weights and colorways. So…perfect, right? I sent them both an email that basically said I wanted to give them hundreds of dollars of my business, linked to my Kickstarter project, explained roughly what I was looking for, and could they please let me know what their policies are regarding minimum orders, etc.?
And guess what? You know how this ends. Neither of them replied. So I sent them both a follow up e-mail. One of them never replied, but the other replied that someone else at their company handles such things, and that person should be contacting me soon. I waited another week, still nothing from this mystery person who handles customer orders. I emailed back, was told again that this other person would contact me. Nothing.
So I ordered hundreds of dollars worth of yarn from another company that I’ve ordered from before, and I won’t give these two other companies my future business. Have I mentioned how much yarn I purchase on a regular basis? It’s a lot.
So. Is this just a sign of the times? Does no one have the decency to respond to people anymore? And when did customer service become a second thought? I’ve noticed this on Etsy, too. Just recently I had to practically hunt down a fellow seller to find out where the hell my stuff was (after almost three weeks, three unanswered convos and one email threatening to file a PayPal claim, the seller finally got back to me). I had a similar situation last year when I placed my first wholesale order for my vintage store. Jeff recently had a similar situation with an eBay seller. WHAT GIVES, WORLD? And why, if you hate dealing with people, don’t you find another line of work?
Is customer service dead? Or am I just in a really bitchy mood?*
*Now would be a good time to mention that I quit eating sugar and all I want is a goddamn brownie.